Cancellation Policy

Deposits & Cancellations: A 50% deposit is due for all bookings 7 days prior to the event date. Failure to pay the deposit on time will result in forfeit of your booking date & time. The deposit is refundable until 72 hours prior to the event. Cancellation within 72 hours of the event will result in forfeit of the deposit. Bookings made with 72 hours notice or less will require an immediate non-refundable 50% deposit. Exceptions may be made for extenuating circumstances at the owner's discretion but are not guaranteed. Reschedules: Guests are welcome to reschedule their bookings to any future available date, including the same day or weekend, with notice of 72 hours or more. These bookings can be completed via our online portal. For reschedules requested with less than 72 hours notice, approval is required. To reschedule with less than 72 hours notice to another time or day within 14 days, invoicing will not be impacted. Approval in these circumstances is to ensure your new booking is appropriately scheduled and managed with the short notice. For reschedules requested with less than 72 hours notice to a date beyond 14 days out from the original event date, the deposit may be considered forfeit with a new booking and invoice required for the future date. This is to ensure the freshness and integrity of perishable materials purchased for your booking. Exceptions may be made for extenuating circumstances at the owner's discretion but are not guaranteed. Late Pick Ups/Arrivals: Drop catering is expected to be accepted at the agreed upon location within 20 minutes of the agreed upon time unless prior notice is provided. The Ink and Herb will make reasonable efforts to deliver drop catering for up to 20 minutes after the agreed upon time. After this, the food and drink will be disposed of and the invoice treated as a no-show. For pick-up, The Ink & Herb will attempt, within reason, to keep food and drink at an appropriate temperature for up to an hour during business hours. After this, all food and drink will be disposed of and the invoice treated as a no show. Refunds/discounts will not be provided for any delays, temperature changes, decreased quality, etc. resulting from late pick-up or acceptance by the customer. No-Shows: Please read the Late Pick Ups/Arrivals section for what constitutes a no-show. No-shows will result in the forfeit of the full contracted amount. Failure to accept drop catering will result in an additional automatic 20% gratuity.