Cancellation Policy

Deposits & Cancellations: A 50% deposit is due for all bookings 7 days prior to the event date. Failure to pay the deposit on time will result in forfeit of your booking date & time. The deposit is refundable until 72 hours prior to the event. Cancellation within 72 hours of the event will result in forfeit of the deposit. Bookings made with 72 hours notice or less will require an immediate non-refundable 50% deposit. Exceptions may be made for extenuating circumstances at the owner's discretion but are not guaranteed. Reschedules: Guests are welcome to reschedule their bookings to any future available date, including the same day or weekend, with notice of 72 hours or more. These bookings can be completed via our online portal. For reschedules requested with less than 72 hours notice, approval is required. To reschedule with less than 72 hours notice to another time or day within 14 days, invoicing will not be impacted. Approval in these circumstances is to ensure your new booking is appropriately scheduled and managed with the short notice. For reschedules requested with less than 72 hours notice to a date beyond 14 days out from the original event date, the deposit may be considered forfeit with a new booking and invoice required for the future date. This is to ensure the freshness and integrity of perishable materials purchased for your booking. Exceptions may be made for extenuating circumstances at the owner's discretion but are not guaranteed. Late Arrivals: Unless a specific spot within a location has been previously agreed upon by the party organizer and the Ink & Herb coordinator, a member of the requesting party is required to arrive within 10 minutes of the start of the set up window. This is to ensure the event is set up at the appropriate spot within the larger location. Failing to arrive at the location to confirm the setup spot for the event may result in delays to the event start time of which The Ink & Herb are not responsible for. The agreed upon end time will still be enforced, potentially leading to a shortened event. Refunds and discounts will not be provided for any delays or shortened events due to late arrival of the event organizer. No-Shows: A party is considered a no-show if they are over 15 minutes late for the event start time without contacting The Ink & Herb or over 30 minutes late for the start time with contacting The Ink & Herb. No shows will result in the forfeit of your deposit with an automatic 20% gratuity.